Frequently Asked Questions

StoryNest™ is a multilingual home for stories — read, listen, watch and perform in 12+ languages. Readers discover new voices; writers publish text, audio and comics; publishers ingest catalogs; kids read safely in a curated library.

Create a free account, personalise your language and interests, and start reading. Writers open Writer Studio, draft chapters, and submit for editorial review. Approved chapters publish to the reader library with royalties tracked per read.

Sign in and open the Submit page. You can type your story or upload a voice recording (up to 50 MB). Our editorial team reviews every submission within 5–7 working days.

No. Reading and submitting are free. Premium chapters, higher-quality neural audio and offline packs are optional paid upgrades.

Only what's needed to run the platform — account info, reading progress, and safety signals. You can view and export your data any time from Account → Privacy.

Never. We do not sell personal data. Analytics is aggregated and used only to improve the product.

No — never without your explicit opt-in. Author works are excluded from foundation-model training by default.

Yes. Account → Privacy → Delete account removes your data within 30 days. Withdrawn stories are unpublished within minutes.

Kids profiles are parent-linked with no ads, no open chat, and minimal telemetry. See our Privacy Policy for the full COPPA/DPDP disclosure.

Standard turnaround is 5–7 working days for text submissions and 7–10 working days for audio (due to listening time). Premium and Publisher tiers get expedited review.

Once approved, publication is instant — your chapter appears in the reader library within minutes and is indexed globally within a few hours.

Yes — from Writer Studio → Chapter → Schedule you can pick any future date and time. Scheduled chapters lock and publish automatically.

Reviewers leave inline notes and change the status to Needs Changes. You'll receive an email and can revise from Writer Studio at any time — resubmission is one click.

Human translation windows are typically 2–4 weeks per language depending on length. AI-assisted first drafts are available in minutes for authors who opt in.

Yes — most reading, listening and the public-domain library are free. Premium chapters, higher-quality neural audio and offline packs are paid.

12+ languages including English, Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Malayalam, Gujarati, Punjabi, Urdu and Assamese — expanding.

Yes — tap Download on any chapter. Downloads live in Library → Offline and stay available while the story is published.

Only to sync progress, personalise recommendations and keep the platform safe. Never sold to advertisers.

Fair, transparent splits per model (tips, subscriptions, unlocks). Weekly settlements with a per-read audit trail.

Never without your explicit opt-in. Author works are excluded from foundation-model training by default.

Yes — from Writer Studio → Chapter → Request review. Turnaround varies by tier; you'll see the ETA before submitting.

Any time. Withdrawal completes within minutes and removes the story from all readers.

Yes — publisher accounts can ingest via CSV, ONIX 3.0 or our API. Contact publishers@storynest.com to start.

Territorial, exclusive/non-exclusive, subscription-inclusion, DRM and geo-limited. All tracked per-title.

Yes — the platform is BYOK-first. Configure your OpenAI, Anthropic, Gemini or other keys in Admin → LLM.

Human review + automated safety classifiers, with a Trust & Safety team on-call 24×7. Reports are triaged within 12 hours for critical categories.

Use a parent-linked Kids profile with age-band content, no comments and screen-time limits.

Three-dot menu on any story, chapter, comment or profile — or email trust@storynest.com.

Inside StoryNest™ you can pay with Razorpay (cards, UPI, netbanking, wallets — INR) or Stripe (cards, Apple Pay, Google Pay, Link — USD/EUR/GBP). Both flows live natively inside the app at /subscribe — you never leave StoryNest™.

Enter a coupon at /subscribe. Partial discounts adjust the amount charged; a 100% (full_off) coupon activates the plan instantly without any payment. Every redemption is atomic and audit-logged.

Only if the coupon was created with per_user_limit greater than 1 and its max_uses cap has not been hit. Otherwise it's one-per-user.

Typically 14 days for unused digital subscriptions per local consumer law. Refunds via Razorpay/Stripe automatically expire the entitlement.

Account → Billing → Invoices. Available as PDF.

No. Cards are tokenized and stored by our PCI-DSS Level 1 payment providers (Razorpay, Stripe). StoryNest™ only stores the order id and status.

Razorpay charges in INR. Stripe charges in USD by default; EUR, GBP, AUD, CAD, and SGD can be enabled by an admin per plan.

Go to Subscribe → pick a plan → enter the coupon in the Coupon field → Apply. You'll see the discounted total. Then click Pay with Razorpay or Stripe (or the plan activates instantly if the coupon is 100%).

The coupon has reached its global redemption cap. Ask the issuer for a fresh code or a batch with more headroom.

You've already redeemed this coupon the maximum number of times allowed per user.

The coupon is scoped to specific plans and the plan you chose isn't in that list.

The plan's price is below the coupon's minimum-spend threshold. Choose a higher plan or a different coupon.

Admin → Coupons (/admin/coupons). Single or bulk-generate batches, set kind (percent/amount/full/free_period), validity window, usage caps, plan scope, and minimum purchase.

By default we route through your organisation's BYOK gateway with priority: Gemini → OpenAI → Anthropic → DeepSeek. Admins can add per-tenant overrides.

Never without your explicit opt-in. Author works are excluded from foundation-model training by default.

Each paid plan grants a monthly credit balance consumed by narration, coach, blurb, and translation actions. Balance shown on /billing.

Admins can instantly disable any AI feature globally or per-tenant from /admin/llm. In-flight requests are cancelled and the UI degrades gracefully.

Public profiles can be followed instantly. Private profiles receive a follow request that expires in 30 days. Requesters and recipients see the state in Settings → Connections.

Every message is scanned by our AI classifier plus keyword rules. Suspected abuse is HELD for human review before delivery. Recipients can also mute, restrict, block, or report per conversation.

Yes. Settings → Privacy → Discoverability lets you opt out of search, recommendations, and the public directory.

Use the three-dot menu on any message, comment, story, or profile. T&S triages critical categories within 12 hours.

Yes. When enabled in Admin → Identity, signing in on a new device prompts you to end any existing session; declining cancels the new sign-in.

Yes. Admin → Identity → Registration lets platform admins list allowed domains (e.g. @falconveritas.com). Other domains are rejected during sign-up with a clear message.

/auth/forgot-password — we email a time-boxed one-time link. Reset tokens expire after 30 minutes.

Use /auth/forgot-user-id — we email your ID to the address on file.

Contact support@storynest.com from a previously verified device. We validate identity via trusted-device history and MFA recovery codes.

Yes — TOTP (Authenticator) and one-time recovery codes. SMS OTP is available for regions where TOTP isn't practical.

A parent creates a Kids profile with an age band (3–5, 6–8, 9–12). Content is filtered to the age-appropriate catalog, comments are off, ads are off, and screen-time can be capped.

Only with parent approval. Submissions from kids profiles go through a stricter safety pipeline before publication.

Yes. See our Privacy Policy for the full disclosure covering data minimisation, verifiable parental consent, and deletion.

Yes — publishers can ingest via CSV, ONIX 3.0, or the API. Admin → Content Ingestion tracks each run with duplicate-detection and enrichment events.

For each imported story we generate a blurb, cover, tags, and age rating. All are gated by human review before publish.

Trigger warnings keep readers informed and reduce harm reports. Add them at Chapter → Details.

Writer Studio → Chapter → Request review triggers editorial without any email back-and-forth.

Only submit content you have the rights to. See /legal/copyright and file DMCA notices at /legal/dmca-submit.

The system rejects inline base64 covers. Upload the file via the Cover picker instead — it's faster, cached, and lighter for readers.

Use the Invite flow (/admin/growth) for team access. Passwords cannot be shared under the acceptable-use policy.

Mark spoilers on comments and reviews using the [spoiler]…[/spoiler] tag or the toggle in the composer.

1) Refresh the page, 2) Confirm your browser allows autoplay for storynest.com, 3) Toggle to another voice under Preview, 4) If it still fails, contact support with the console error.

That's a bug — report it. Our CI includes a Playwright check that fails the build if any visible StoryNest mention is missing ™.

Scheduled publishing depends on cron. Check Writer Studio → Chapter → History for the exact status; if it says failed, click Retry.