Contact
We're here — and we actually read every message.
Choose the fastest channel for your question below. Priority tickets from paying members, publishers and safety-critical reports are triaged 24×7.
- Priority support
- 24–48 hrs
- General queries
- 2–5 days
- Trust & Safety
- Under 12 hrs
- Press
- 3–7 days
Choose your channel
Where would you like to start?
Reader support
Account, billing, subscription, reading issues, downloads, and audio problems.
contact@storynest.com
contact@storynest.com
Author & creator help
Writer Studio, royalties, chapter publishing, editorial review and monetization.
authors@storynest.com
authors@storynest.com
Publisher enquiries
Catalog ingestion, DRM, enterprise APIs, rights management and imprints.
publishers@storynest.com
publishers@storynest.com
Partnerships
Distribution, integrations, translation partners, live-storytelling collaborations.
partners@storynest.com
partners@storynest.com
Trust & Safety
Report abuse, harassment, unsafe content or account impersonation. Reviewed within 12 hrs.
trust@storynest.com
trust@storynest.com
Press & media
Interviews, press kits, coverage requests and brand assets.
press@storynest.com
press@storynest.com
Faster than email
Self-serve — instant answers.
Or send a note
Contact form.
What to expect
Response times.
< 12 hrs
Trust & Safety
24–48 hrs
Priority support
2–5 days
General queries
3–7 days
Press & partnerships
Urgent safety concern? Don't wait for email.
Anything involving minors, self-harm, threats of violence, doxxing or impersonation is escalated immediately. You can also report content directly from any story or chapter using the three-dot menu.